Welcome to Candlenests, a venture of Cogentify Technologies Private Limited. Our platform has been carefully developed as a trusted destination for premium scented candles, bringing together artisan craftsmanship, elegant fragrances, and responsible digital practices to provide a secure, enjoyable, and inspiring online shopping experience.

Throughout this document, the terms “we,” “us,” and “our” refer to Cogentify Technologies Private Limited, while “you,” “your,” and “users” refer to individuals accessing or using Candlenests. By browsing, accessing, or purchasing products through our candle website, you confirm that you have read, understood, and agreed to comply with the terms and conditions outlined below. If you disagree with any provision contained within these terms, you are respectfully requested to discontinue the use of our website immediately.

Acceptance of Terms

By accessing, browsing, or shopping on Candlenests, you acknowledge and agree to comply with the conditions described in this document. Cogentify Technologies Private Limited reserves the right to revise, update, or modify these Terms and Conditions at any time without providing prior notice. Your continued access to or use of the platform after any modifications have been published constitutes your acceptance of the updated terms. If you are unable or unwilling to comply with these conditions, you should immediately stop accessing or using the website.

Eligibility to Use the Website

To browse and purchase candles from our platform:

• You must be at least 18 years of age, or access and use the platform under the guidance and supervision of a parent or lawful guardian.

• You must possess the legal authority and capacity to enter into binding and enforceable contracts in accordance with all applicable laws and regulations.

• We reserve the right to suspend user accounts, refuse services, or cancel orders whenever eligibility requirements are not fulfilled or cannot be satisfactorily verified.

Account Registration

Certain features, including personalised shopping experiences and account-related services, may require you to register an account. By creating an account, you agree to:

• Provide accurate, complete, current, and up-to-date registration information.

• Maintain the confidentiality and security of your login credentials and account information.

• Promptly notify us if you become aware of any unauthorised access, suspicious activity, or misuse involving your account.

We shall not be responsible for any damages, losses, or liabilities resulting from unauthorised account access caused by your failure to adequately protect your login credentials or account information.

User Responsibilities

While accessing or using our candle website, you agree to:

• Use the platform exclusively for lawful, personal, and legitimate shopping purposes.

• Refrain from engaging in activities that could interfere with, damage, or compromise the security, functionality, or performance of the website.

• Avoid attempting to gain unauthorised access to our servers, systems, databases, or any user information.

• Not upload, publish, transmit, or distribute any unlawful, offensive, abusive, misleading, or harmful material through the platform.

• Refrain from placing fraudulent, deceptive, misleading, or false orders using the website.

Failure to comply with these responsibilities may result in temporary suspension, permanent account termination, cancellation of orders, or any additional actions considered appropriate under applicable laws.

Product Information and Availability

We make every reasonable effort to ensure that information relating to our candle collections, including product descriptions, fragrances, pricing, availability, and product images, remains accurate, complete, and regularly updated. However:

• Product colours or appearances may vary slightly because of differences in device displays, screen settings, photography, and lighting conditions.

• Certain products featured on the website may become unavailable before your order is successfully processed or confirmed.

• We reserve the right to restrict purchase quantities, modify product offerings, or discontinue products at any time without prior notice.

• If pricing errors, product inaccuracies, or other inconsistencies are identified, we reserve the right to correct such errors and adjust or cancel affected orders where necessary.

Orders & Payments

Product prices displayed on our website may be updated, changed, or modified at any time without advance notification. In the event of a typographical error, pricing discrepancy, or incorrect product information, we reserve the right to cancel any order placed at the inaccurate price, even after payment has been completed or an order confirmation has been issued.

Payments should be completed using approved methods including credit cards, debit cards, UPI, net banking, and digital wallets. All payment transactions are securely processed through trusted third-party payment gateways. Confidential payment details, including complete card information, are never retained or stored by our website.

By placing an order, you confirm that all billing and payment information submitted is accurate, valid, and properly authorised. Every order is subject to verification, and we may delay, reject, or cancel an order if incorrect details, fraudulent activity, or suspicious transactions are identified during the review process.

After successfully placing an order, a confirmation email will be delivered to the email address provided during checkout. This email serves only as confirmation that your order request has been received. Final acceptance of your purchase occurs only after the order has been verified, processed, and dispatched.

Intellectual Property Rights

All creative materials featured on our candle website, including images, logos, candle designs, product descriptions, fragrances, written content, layouts, graphics, and source code, are protected under applicable intellectual property rights and remain the exclusive property of Candlenests or its respective licensors.

Copying, reproducing, modifying, publishing, distributing, transmitting, displaying, or commercially exploiting any part of our website content without obtaining prior written permission is strictly prohibited and may result in legal proceedings or other appropriate enforcement actions.

Use of Website Content

All content available on this website is provided exclusively for personal and non-commercial use. You may download, save, or print selected materials solely for informational or reference purposes. Any commercial use, reproduction, distribution, or unauthorised exploitation of our website content without prior written permission is strictly prohibited.

Prohibited Activities

While accessing or using our candle website, you must not engage in any of the following activities:

• Uploading harmful files, malware, viruses, or any malicious software.

• Attempting to overload, interrupt, disrupt, or disable normal website operations.

• Using bots, scrapers, crawlers, or automated tools to collect or extract website data.

• Providing false, misleading, inaccurate, or unauthorised personal or payment information.

• Publishing abusive, defamatory, offensive, unlawful, or inappropriate content on the website.

• Violating any applicable local, national, or international laws, regulations, or legal requirements.

Failure to comply with these prohibited activities may result in suspension of your account, restriction of website access, cancellation of services, or initiation of appropriate legal action.

Privacy Policy Reference

Your use of our candle website is additionally subject to our Privacy Policy. It outlines how personal information is gathered, processed, stored, and safeguarded while you browse our candle collections and related services. We strongly encourage every user to carefully review the Privacy Policy for a complete understanding of our information handling practices.

Limitation of Liability

To the fullest extent permitted under applicable law, Candlenests shall not be held responsible for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our candle website, products, or services, even where we have been informed of the potential for such damages or associated risks.

Indemnification

By using and accessing our website, you agree to indemnify and hold Candlenests, its affiliates, employees, representatives, and partners harmless from any claims, losses, damages, expenses, costs, or liabilities arising from misuse of the website or any violation of these Terms and Conditions.

Disclaimer of Warranties

Our candle website and all related materials are provided on an “as is” and “as available” basis without any express or implied warranties. We do not guarantee uninterrupted availability, complete security, continuous functionality, or error-free performance of our platform, products, or associated services.

Force Majeure Clause

We shall not be held liable for any delay or failure in fulfilling our obligations where such events result from circumstances beyond our reasonable control, including natural disasters, strikes, wars, epidemics, government actions, technical failures, or other unforeseen disruptions affecting operations.

Governing Law and Jurisdiction

These Terms and Conditions shall be interpreted and governed in accordance with the laws of India. Any disputes, legal proceedings, or claims arising from the use of our candle website shall fall exclusively under the jurisdiction of the competent courts located within India.

Dispute Resolution

Customer satisfaction remains our priority. If you have any disputes, concerns, or complaints regarding our candle website, products, or services, please contact our support team at cogentifytechnologiespvtltd@gmail.com for an initial informal resolution. By using Candlenests, you agree to follow this dispute resolution process before pursuing any further action.

Termination of Access

We reserve the right, at our sole discretion, to suspend, restrict, or permanently terminate user access without prior notice where harmful activities, unauthorized conduct, or violations of these Terms and Conditions are identified or reasonably suspected.

Changes to Terms and Conditions

We reserve the right to revise or update these Terms and Conditions from time to time to reflect changes to our candle products, services, operational practices, or policies. Your continued use of the candle website following any updates constitutes your acceptance of the revised Terms and Conditions.

Contact Information

For any questions, feedback, concerns, or requests for clarification regarding these Terms and Conditions, please feel free to contact our team at:

cogentifytechnologiespvtltd@gmail.com