At Candlenests, operated by Cogentify Technologies Private Limited we are committed to offering every customer a convenient, dependable, and satisfying candle shopping experience. Throughout this document, the terms “we,” “us,” and “our” refer to Cogentify Technologies Private Limited, while “you,” “your,” and “user” refer to individuals making purchases through our website. As a dedicated candle website, we carefully process, package, and dispatch every order to help ensure it reaches its destination in excellent condition. This Shipping and Delivery Policy explains the applicable terms, estimated delivery schedules, and procedures associated with processing, shipping, and delivering products purchased from our website. By placing an order, you acknowledge and agree to the terms and practices described within this policy.
Shipping Locations
Currently, we provide shipping services to all serviceable pin codes across India. Please be aware that international shipping services are not available through our website at this time.
Processing Time
Confirmed orders are generally packed, processed, and prepared for dispatch within 1–2 business days, excluding weekends and public holidays.
After your order has been successfully processed, you will receive a confirmation email containing your complete order details for reference.
Delivery Timeline
Our standard delivery service generally requires 3–8 business days, helping ensure your selected candles reach your doorstep safely and are ready to enhance your surroundings with warmth and fragrance.
Failed Delivery Attempts
If a shipment cannot be successfully delivered due to circumstances such as an incorrect shipping address, customer unavailability, or refusal to accept the package, the parcel will be returned to our facility. Under such circumstances, customers may contact our support team to request another delivery attempt.
Damaged or Lost Shipments
If your order is delivered in a damaged condition, please contact our support team within 48 hours of receiving the package and provide clear photographic evidence of the damage.
If a shipment is confirmed as lost while in transit, we will arrange either a replacement order or process a refund after receiving confirmation from the respective shipping partner.
Contact Us
If you have any questions, require assistance, or need support regarding shipping and delivery, please contact us by email at:
cogentifytechnologiespvtltd@gmail.com
We sincerely appreciate your trust in Candlenests and remain committed to providing a dependable, efficient, and enjoyable delivery experience for every candle order placed through our website.