At Candlenests, managed and operated by Cogentify Technologies Private Limited, safeguarding your privacy is among our foremost commitments. We value the trust you place in us and handle your personal information with openness, responsibility, and care. Every piece of information you provide is collected and used solely to deliver a secure, convenient, and personalized shopping experience while helping you explore and purchase beautifully crafted candles with complete confidence.

Throughout this Privacy Policy, the terms “we,” “our,” and “us” refer to Cogentify Technologies Private Limited, whereas “you,” “your,” “user,” or “users” refer to individuals accessing, browsing, or purchasing products through Candlenests. By visiting our website or using any of its services, you acknowledge and agree to the practices described within this Privacy Policy. If you disagree with any part of these practices, you should discontinue using the platform immediately.

Information We Collect

To provide a better, seamless, and personalized shopping experience while browsing or purchasing candles, we may collect the following categories of information:

Personal Information

• Personal identification details including your full name, email address, and contact number.

• Billing information together with your shipping and delivery address.

• Payment-related information necessary for processing and completing your purchases.

Browsing & Interaction Data

• Records of previous purchases together with your shopping interests and preferences.

• Activity information covering pages visited, candle collections explored, viewed products, and browsing behaviour.

Technical & Device Information

• Internet Protocol (IP) address, browser type or version, and device configuration details.

• Location-related information whenever permission has been granted by you.

• Analytical website usage information to improve navigation, website performance, and overall security.

Cookies and Tracking Tools

• Technologies intended to personalize and improve your browsing experience.

• Features supporting fragrance recommendations and helping you discover suitable candle selections.

How We Use Your Information

The information collected is used solely for the purposes listed below:

• Order Fulfillment & Support: Processing your orders efficiently while assisting with customer service requests and inquiries.

• Personalized Recommendations: Recommending candles according to your fragrance preferences, desired ambiance, and gifting occasions.

• Promotions & Notifications: Delivering promotional offers, updates, and marketing communications only after receiving your consent.

• Fraud Protection & Security: Detecting fraudulent activities, preventing misuse, and maintaining the integrity of our platform.

• Legal Compliance: Meeting all relevant legal obligations, regulatory requirements, and applicable governing laws.

Sharing of Information

We never sell, rent, or trade your personal information. Your information may only be shared under the following circumstances:

• With trusted service providers including shipping partners and payment gateway providers for order completion.

• With regulatory authorities or government agencies whenever legally required or for fraud prevention and investigation.

• With affiliated businesses or authorized associates involved in delivering services, always under strict confidentiality obligations.

Cookies and Similar Technologies

Our website utilizes cookies, web beacons, and comparable technologies to personalize your shopping experience, enhance website functionality, and recommend candles and fragrances aligned with your interests and preferences. You may control, manage, or disable cookies at any time through the settings available within your preferred web browser.

Data Storage and Protection

We implement industry-recognized security measures to protect your personal information against unauthorized access, misuse, disclosure, alteration, or accidental loss. These safeguards include SSL encryption, secured servers, and controlled access systems designed to protect stored information. Although we maintain robust security practices, no online platform or electronic storage system can guarantee complete or absolute protection.

Data Retention

Your information is retained for 8 to 12 months following your most recent interaction with our services. Extended retention may apply only where required to comply with applicable legal, taxation, or regulatory obligations.

Your Rights and Control

As a customer of our candle website, you maintain full control over your personal data. You may:

• Access or update your stored information.

• Request deletion of your personal data within applicable legal limitations.

• Opt out of receiving marketing or promotional communications.

• Manage or restrict cookies by modifying your browser preferences.

Children’s Privacy

Our services are designed for individuals 18 years of age or older. We do not knowingly gather or retain personal information belonging to minors. If any information relating to individuals under the age of 18 is discovered, it will be removed promptly without unnecessary delay.

Third-Party Links

Our candle website may contain links to third-party service providers, including payment processors and delivery partners. We are not responsible for the privacy policies, operational practices, or security standards of those third parties. We encourage customers to carefully review the relevant terms and privacy policies before accessing or using any third-party services.

Changes to Privacy Policy

This Privacy Policy may be updated from time to time. Any revisions will be posted on this page, and your continued use of our services after such updates signifies your acknowledgment and acceptance of the revised policy.

Consent

By accessing our candle website and using its services, you provide your consent to the collection, use, storage, and disclosure of your information as outlined within this Privacy Policy.

Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

cogentifytechnologiespvtltd@gmail.com