At Candlenests, operated by Cogentify Technologies Private Limited, we strive to make every shopping experience simple, reliable, and enjoyable through our carefully curated candle collections. Throughout this Cancellation Policy, the terms “we,” “us,” and “our” refer to Cogentify Technologies Private Limited, while “you,” “your,” and “user” refer to our valued customers. We recognise that circumstances may change after placing an order, making cancellation necessary. To ensure transparency and convenience, the terms and conditions governing order cancellations are explained below.

Cancelling an Order Before Shipment

You may cancel your order within 24 hours of placing it or before it has been dispatched for shipping, whichever occurs first.

To submit a cancellation request, please contact our customer support team through email.

If your order qualifies for cancellation under this policy, the complete payment received will be refunded to the original payment method within 5–7 business days.

Orders Already Shipped

After an order has been dispatched, it is no longer eligible for cancellation. However, once the order has been delivered, you may request a return by following the procedure described in our Return & Refund Policy.

Modifications to Orders

At present, changes such as modifying ordered products or updating the delivery address cannot be processed once an order has been successfully confirmed. If any changes are required, you will need to cancel the eligible order first and then place a fresh order with the correct details.

Contacting Us for Cancellations

To submit a cancellation request, please get in touch with our customer support team using the following email address:

cogentifytechnologiespvtltd@gmail.com