At Candlenests, operated by Cogentify Technologies Private Limited, we are committed to delivering every customer of our candle website with a reliable and satisfying shopping experience. Throughout this policy, the terms “we,” “us,” and “our” refer to Cogentify Technologies Private Limited, while “you,” “your,” and “user” refer to our valued customers. By placing an order through this website, you acknowledge and agree to the return and refund terms described below. If you need to request a return, please carefully review the following guidelines and procedures to ensure a smooth and straightforward experience.
Eligibility for Returns
Only products that remain unused and preserved in their original condition, including all packaging, labels, and attached tags, shall be considered eligible for return.
Please ensure that every tag, box, and branded packaging component supplied with the product at delivery is returned exactly as originally received.
Any item that has been modified, used, damaged through handling, or cleaned in any way will not be accepted as eligible for return.
A request to initiate a return must be submitted within 48 hours of receiving your order. To start the return process, please contact our customer support team within this specified timeframe.
Products that do not comply with the above eligibility requirements will not qualify for return consideration.
How to Initiate a Return
Step 1: Submit a Request
Email your Order ID together with a clear and valid explanation for the return request to cogentifytechnologiespvtltd@gmail.com.
Step 2: Share Proof Images
If the delivered product is damaged, defective, or an incorrect item, please include clear photographs showing the issue so our team can assess and resolve the concern efficiently.
Step 3: Follow Instructions Given
Once your return request has been reviewed and approved, our support team will share detailed instructions to help you complete the return procedure successfully.
Note: Return requests that do not satisfy the above-mentioned conditions and requirements may be rejected.
Refund Policy and Timelines
After your returned product reaches our facility, it will undergo an inspection to ensure it satisfies the applicable return requirements. Once the evaluation process is completed, you will be informed whether your refund request has been approved or declined. If the refund is approved, the eligible amount will be credited to your original payment method within 5–7 business days. You will also receive a confirmation email once the refund has been successfully processed.
Rules for Partial Refunds
If a returned product only partially satisfies the applicable return requirements, including situations involving minor signs of use or missing portions of the original packaging, a partial refund may be issued at our sole discretion after reviewing the condition of the returned item.
Incorrect, Damaged, or Defective Deliveries
If the product delivered to you is incorrect, damaged, or defective, you are required to submit a return request within 48 hours of receiving the order. Kindly provide clear photographs or video evidence through email so that the matter can be reviewed promptly and resolved without unnecessary delays.
Customer Assistance
If you require any assistance or have questions regarding returns or refunds, please feel free to contact our customer support team at cogentifytechnologiespvtltd@gmail.com for prompt guidance and further assistance.
We sincerely value the confidence you place in Candlenests and remain committed to providing a warm, reliable, enjoyable, and truly satisfying candle shopping experience through thoughtfully crafted products and dedicated customer support.